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Features

Platforms

Connect your eShop, no matter which platform you use.

Carriers

Unified shipping management with all courier companies.

ERP

Automatic integration with your ERP for full synchronization.

Channels

SMS, Viber & Email for smart customer communication.

ERP Integrated Solution

Softone Plugin

The daily operations inside your ERP.

CRM Pro™

Viber Messages

Your promotions in your customers pocket!

Case Studies Blog

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About AfterSalesPro

About us

Excellence beyond the checkout

Join our team

OUR VISION

Rethinking what happens after the checkout.

Our vision is simple — to make the post-purchase journey a source of value, not cost.

We believe that every shipment, return, and customer notification can build trust, loyalty, and measurable business growth when powered by automation and customer-centric design.

Nikolas Chatzidakis, CEO at AfterSalesPro©

ABOUT US

Redefining the post-purchase experience

At AfterSalesPro, we believe the customer journey doesn’t end at checkout, it begins there. Our all-in-one platform connects fulfilment, logistics, and customer experience into a single ecosystem, automating shipments, returns, and communication. With real-time updates, smart automations, and advanced CRM tools, we help businesses deliver faster, more reliable, and personalized post-purchase experiences. This is how after-sales becomes more than a process, it becomes a source of trust, loyalty, and growth.

Meet our team

Nikolaos Chatzidakis

Co-Founder & CEO

Nikolaos Chatzidakis has a strong background in digital commerce, software architecture, and the development of SaaS solutions. Through his involvement in prominent Greek startups, he has focused on building innovative technology products that address real business needs, combining web development, data engineering, and the automation of critical processes.

As Co-Founder & CEO of AfterSalesPro®, he leads the company’s product and technology strategy, playing a key role in strengthening its presence in last-mile operations and e-commerce. His work has been recognized with two distinctions in the Fortune Greece 40 Under 40 list (2023 & 2024) and the Stelios Award for Young Entrepreneurs (2024). He also serves as the General Secretary of the Board of Directors of SEKEE and as a member of the Advisory Committee of GRECA.
Christos Ampatzis

Founding Partner & Strategic Investor

Christos Ampatzis has a long and substantial track record in e-commerce, online marketing, and the development of digital businesses. With experience dating back to 2001, spanning the full spectrum of the digital landscape, from web applications to strategic growth, new business initiatives, and leadership roles in marketing, he has built a multifaceted professional profile.

As a Founding Partner and Strategic Investor at AfterSalesPro, he strengthens the company’s vision and strategic direction, bringing deep expertise in growth strategy, scaling, and the international expansion of digital products. His involvement underscores the momentum of AfterSalesPro and the commitment to establishing after-sales operations as a growth driver for businesses in Greece and abroad.
Nikos Varvadoukas

Investor & Advisory Board Member

Nikos Varvadoukas is a seasoned executive and board member in Omnichannel Commerce, Customer Experience, and Supply Chain, having worked with leading companies such as Novibet, Public Group, Germanos, Cosmos Sport, DIAGEO, Philip Morris/IQOS, Apivita, and My Market.

He has also provided expertise to organizations across Europe. As a founding member and long-standing board member of GRECA, he has significantly contributed to the advancement of the e-commerce and omnichannel landscape in Greece and Cyprus.

Additionally, he is an angel investor and non-executive board member in emerging scale-ups across sectors such as SaaS, analytics, prop tech, and marketplaces.
George Markatatos

Advisory Board Member

George Markatatos is an experienced entrepreneur and technology executive with a strong background in digital commerce, enterprise mobility and SaaS solutions. He founded Regate S.A., leading it to become a notable player in mobile workforce and digital transformation services before its acquisition. He later served as General Manager at SoftOne Technologies, overseeing Digital Commerce & Customer Experience and contributing to the development of advanced omnichannel platforms.

He has also been active in the Greek tech ecosystem through SEKEE, supporting innovation and industry growth. With academic studies in Computer Science, Management Science & Operational Research, and Innovation & Change Leadership, he combines technical expertise with strategic insight, maintaining a consistent focus on digital transformation and business evolution.

Natasa

Head of Customer Success
Grigoris

Technical Support Specialist
Chrysoula

Client Support & Admin Coordinator
Pantelis

Backend Developer
George

Backend Developer
Stergios

Customer Acquisition & Growth Manager

Powerful Features Throughout the After Sales Journey

Proven Impact at Scale

integrated couriers

M+

shipments processed yearly

€M+

order value handled

eCommerce integrations

Trusted by businesses of every scale — from ambitious startups to established omnichannel leaders.

Ready to turn your after-sales into your next growth driver?

Book a Demo

Recognized for Innovation and Impact

What drives us

These are the principles that guide how we think, what we build, and the way we support every partner we work with.

Reliability
We deliver consistent and dependable results for every order.

Efficiency
We optimize every process to save time and reduce cost.

Transparency
Clear data, open communication, no hidden complexity.

Customer-Centricity
Every feature is designed with the end-user in mind.

Innovation
We constantly evolve to stay ahead of ecommerce needs.

Accountability
We take ownership and pride in what we build and deliver.

Speed
Fast onboarding, fast support, fast logistics.

Flexibility
We adapt to your workflows, not the other way around.

Simplicity
Powerful tools, easy to use. Complexity stays under the hood.

Collaboration
We build long-term partnerships with our clients.

Data-Driven
Decisions backed by real-time metrics and insights.

Scalability
We grow with your business, from startup to enterprise.

Security
Your data and operations are always protected.

Empowerment
We give teams control and clarity over their operations.

Trust
Built over time through consistency, support, and results.

Featured in the Media

We’re honored to have been recognized by leading market outlets.

Customer Stories and Real Results

At Public Group, we are committed to continuously enhancing our supply chain operations to meet the evolving needs of our customers. In our pursuit for operational excellence within a complex fulfillment environment, we collaborated with AftersalesPro to streamline our dispatch processes across our extensive store network. AftersalesPro has introduced a suite of tools that have improved our dispatch efficiency and brought outstanding consistency to our niche logistics workflows.

The provided solution integrates seamlessly with our ecosystem, offering flexibility without adding unnecessary complexity. We particularly value the establishment of a two-way interface between our systems and the platform which allows for real-time data exchange and reduces manual workload across key steps of the dispatch process. In addition, AftersalesPro gives us the ability to control en masse our fulfillment nodes and last mile partners with adequate customisation options which match our scale.

Beyond the technology, their account management stands out — responsive, proactive, and committed to ensuring we get the most from the platform. The team is always available to offer support or guidance when needed, which makes a tangible difference in day-to-day operations. This strong and effective partnership was also acknowledged externally, with Public Group and AftersalesPro jointly receiving two Gold distinctions at the e-volution Awards 2024 — a reflection of the real value delivered through our collaboration.

Public Group

Grigoris Xenikakis Supply Chain Transformation & Analytics Manager

Η πλατφόρμα της After SalesPro μας παρέχει μια ολοκληρωμένη λύση για την έκδοση των voucher και την διαχείριση όλων των αποστολών του eshop μας. Μέσω της διασύνδεσης, η έκδοση των voucher γίνεται με μερικά κλικ και αυτόματα ενημερώνεται το eshop και οι πελάτες μας με τα στοιχεία αποστολής. Από την στιγμή που ξεκινήσαμε συνεργασία με περισσότερες από μια εταιρείες courier, η κεντρική διαχείριση των αποστολών μέσω της After Sales Pro, μας έλυσε τα χέρια και μας εξοικονόμησε πολύ χρόνο. Η ομάδα της After Sales Pro, από την πρώτη στιγμή, μας παρέχει άμεση ανταπόκριση και λύσεις σε ότι έχουμε χρειαστεί. H πλατφόρμα της After Sales Pro, είναι κατάλληλη για όλα τα eshop και η σχέση κόστους με την παρεχόμενη υπηρεσία είναι value for money. Προτείνεται ανεπιφύλακτα!

The Body Shop

Δημήτρης Τάγκος – E-Commerce Manager

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AfterSalesPro©: Ανάμεσα στις Top 60 Startups στην Ελλάδα για το 2024

Mar 12, 2025 News

We’re proud to announce that AfterSalesPro has been recognized as one of the Top 60 Startups in Greece for 2024. A milestone that validates our impact on post-purchase excellence.