AfterSalesPro©: Among the Top 60 Startups in Greece for 2024
We’re proud to announce that AfterSalesPro has been recognized as one of the Top 60 Startups in Greece for 2024. A milestone that validates our impact on post-purchase excellence.
Privileges for its customers
AfterSalesPro, in keeping with its ongoing commitment to support its customers, has partnered with a number of businesses and organizations to offer unique benefits and discounts for services related to electronic commerce (ecommerce).
BestPrice
BestPrice is the first and largest price comparison service in Greece. On BestPrice you will find quickly and easily real offers and the best price from the largest stores.
Learn moreGRECA
The Greek E-Commerce Association (GR.EC.A) represents the entire E-Commerce market and its services, which consists of more than 15,000 businesses operating in our country.
Learn moreRun4More
Run4More is the 1st loyalty mobile app for physical activity in Greece. We connect businesses with modern consumers through a non-intrusive - under the line promotion platform.
Learn moreSimpler
Simpler provides a one-click checkout for your eshop, giving customers the ability to complete orders in seconds, while helping to increase conversion rates.
Learn morePowerful Features Throughout the After Sales Journey
SHIP, TRACK, RETURN
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Label Creation Pro™Automatic carrier selection and voucher generation.
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Smart Tracking Pro™Branded tracking pages with real-time order updates.
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Returns Pro™Return voucher creation and outbound shipment management.
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ERP Connector Pro™Seamless synchronization of orders, inventory and invoicing with your ERP.
OPTIMIZE COST & PERFORMANCE
EXCITE YOUR CUSTOMERS
What we do—so you can do more
Built to solve real ecommerce challenges
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Label Creation for shipments
Integrating your eshop with Courier companies to automatically create and print your orders vouchers.
- Two-way integration with your eshop
- Create Vouchers offering the option to choose among all the couriers you work with through a single panel
- Manage multiple courier companies from a single interface
- Control all your deliveries from one place—no tech skills required.
Using more than one couriers? This is the solution for you!
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Smart and bulk tracking of your shipments
Track all your shipments in bulk from the Smart Management page.
- Easily track all your shipments at once
- Monitor the status of all your shipments in a single view.
- Identify lost, delayed, or at-risk shipments and customers
- Quickly spot any issues with shipments or customers.
Do you want visibility for your parcels in one place? This is the solution for you!
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Returns Management System
A complete solution for handling returns and minimizing undelivered shipments through smart tracking of risky deliveries.
- Allow your customers to initiate returns on their own
- Give your customers an easy self-service way to request returns, reducing support workload.
- Auto approve/decline return requests
- Save time with automated decision rules based on your return policy.
Are returns a time consuming routine for your business? This is the solution for you!
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Feel Your Customers - Make Their Experience Better
Automatically send rating requests via SMS to boost positive reviews and enhance customer satisfaction.
- Understand how your customers feel about their experience
- Get direct feedback from customers to improve your services.
- Increase your positive ratings in public social channels
- Encourage happy customers to leave positive reviews where it matters.
Do you want to offer unique customer experience? This is the solution for you!
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ERP Plugin for Label Creation Pro™
Access the full power of Label Creation Pro—right from within your ERP environment.
- All benefits from Label Creation Pro™ and Smart Tracking Pro™
- Get the complete suite of label creation and tracking tools directly in Softone.
- Integrated solution in your ERP installation
- Use the plugin without switching systems or disrupting your workflow.
Is your ERP the heart of your business? This is the solution for you!
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Two-way Sync Between Your ERP and Eshop
Keep your ERP and eCommerce platform fully connected—so your business runs smoothly, around the clock.
- Sync orders, products, customers etc.
- Ensure consistent data across all systems with real-time syncing.
- Update your eshop via your ERP
- Manage your online store directly from your ERP—no extra tools needed.
Do you sell in many channels, i.e. Eshop, Marketplaces etc? This is the solution for you!
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Send Smart Notifications to Your Customers
Automate and schedule notifications to keep customers informed, ensuring the best possible after-sales experience.
- Automatic notifications via SMS
- Keep your customers updated with timely messages directly on their phones.
- Easy interface of your eshop or ERP with the AfterSalesPro application
- Seamlessly manage notifications from within your existing system, without any hassle.
Do you want to offer unique customer experience? This is the solution for you!
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Generate Leads in Your Eshop with Popup Forms
Capture visitor interest before they leave—then turn them into customers with smart follow-ups.
- Create popup forms that will generate leads
- Build custom forms to collect visitor data and grow your marketing list.
- Avoid losing customers from your website
- Engage visitors before they bounce with timely, relevant popups.
Are you missing out on potential customers visiting your site? This is the solution for you!
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Efficiency Booster Pro™
Automate courier selection and reduce costs through intelligent rate comparison and smart rules.
- Auto-select the best shipping option for each order
- Let intelligent automation handle your shipments—save time and remove the guesswork by selecting the most efficient carrier and service for each order.
- Reduce shipping costs through intelligent rate comparison
- Lower your logistics costs without lifting a finger—our system compares real-time courier rates and picks the most economical option.
Want to automate courier selection and reduce shipping costs? This is for you!
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Benchmarking Pro™
Gain full visibility and compare your delivery performance against industry averages to drive data-backed improvements.
- Benchmarking Reports
- Operational KPIs Dashboard
Do you want visibility and control over your logistics performance? This is for you!
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Antifraud Pro™
Reduce fraud and enable secure, reliable deliveries through automated order screening and customer trust scoring.
- Fraud Detection Alerts
- Customer Whitelisting
Want to reduce fraud while keeping the checkout smooth? This is for you!
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Mobile Messaging Marketing
Create and manage mobile messaging campaigns for your clients, with full visibility into real-time performance and direct revenue impact.
- All-in-one platform to create audience, send and track your campaigns
- Manage every step of your marketing campaigns from a single dashboard.
- Create audiences based on consumer buying behaviour with a few clicks
- Target smarter using real data from customer purchase history.
Do you want to target your customers with personalized messages? This is the solution for you!
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Thinking about switching to a new eCommerce platform?
Easily migrate your data from your old platform to the new one with Migrator Pro!
- Sync orders, products, customers and more...
- Migrator Pro is our custom-built migration tool designed to help you transfer all essential data from your current eCommerce platform to your new one — quickly and safely. No downtime, no data loss, no stress. With Migrator Pro, you can migrate:
- 🛠️ How It Works
- Extracts data from your source system, transforms and maps it to your new ERP structure, syncs it seamlessly, and continuously monitors for accuracy.
Are you migrating to a new ecommerce platform and you worry about data migration? This is the solution for you!
Recognized for Innovation and Impact
Support
Dedicated Support for
your fulfillment & loyalty
operations
Dedicated Account Manager
A dedicated specialist helps set up, optimize and improve your post-purchase operations. From onboarding to scaling, we reduce friction at every step.
Get StartedFree Setup by Us
We handle full installation and integration for a smooth, fast go-live. Compatible with leading eCommerce platforms, zero technical complexity on your side.
Get StartedCustomer Stories and Real Results
For our new e-shop we set up AfterSalesPro to handle Logistics sending everything through ACS. This is to replace our old system where we used ACS directly. There is no comparison in the ease, efficiency and error-trapping between the 2 options.
Previously we printed out each order from the system, created the sale and then manually created each and every shipping label (from the printed orders).
With the AfterSalesPro system we are still shipping through ACS but AfterSales picks up the customer details directly (including the amounts for cash on delivery as appropriate) and creates the label automatically once we initiate it. The only manual step we have is to check the customer address and phone details to trap errors prior to creating the labels.
To date the integration with our e-shop software has worked perfectly and the process has been reduced by approximately 70% timewise. Now we couldn't live without it.
iRepair
Max Goodman-SecondGo
Στην eCommerce Logistics χρησιμοποιούμε την AfterSalesPro, τους τελευταίους 18 μήνες. Με πάνω από 300 αποστολές τη μέρα και τουλάχιστον 7 διαφορετικές couriers για Ελλάδα και εξωτερικό, πραγματικά μας έχει λύσει τα χέρια. Εύχρηστη εφαρμογή, εύκολη διασύνδεση με το ERP μας και live tracking παραγγελιών είναι μερικά (από τα πολλά) πλεονεκτήματα της εφαρμογής που την κάνουν απαραίτητο εργαλείο για κάθε 3PL.
eCommerce Logistics
Μιχάλης Κ.
Case Study: DPAM’s Supply Chain Digital Transformation
Discover how AfterSalesPro helped DPAM automate fulfillment, gain full operational visibility and drive measurable performance improvements.
5 Customer Updates That Elevate the Post-Purchase Experience
In eCommerce, communication defines customer experience. Here are five simple updates that strengthen trust and improve overall satisfaction.
Join Our Free Webinar: Master E-Commerce Excellence
Unlock tools and strategies to automate operations, reduce costs and deliver better customer experiences.
- Automate repetitive tasks and save time
- Cut operational costs with smart workflows
- Improve customer satisfaction through faster service
- Gain practical insights from eCommerce experts
Thank you
Proud to be part of the eCommerce ecosystem
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