Unlock growth through after-sales excellence

At Public Group, we are committed to continuously enhancing our supply chain operations to meet the evolving needs of our customers. In our pursuit for operational excellence within a complex fulfillment environment, we collaborated with AftersalesPro to streamline our dispatch processes across our extensive store network. AftersalesPro has introduced a suite of tools that have improved our dispatch efficiency and brought outstanding consistency to our niche logistics workflows.

The provided solution integrates seamlessly with our ecosystem, offering flexibility without adding unnecessary complexity. We particularly value the establishment of a two-way interface between our systems and the platform which allows for real-time data exchange and reduces manual workload across key steps of the dispatch process. In addition, AftersalesPro gives us the ability to control en masse our fulfillment nodes and last mile partners with adequate customisation options which match our scale.

Beyond the technology, their account management stands out — responsive, proactive, and committed to ensuring we get the most from the platform. The team is always available to offer support or guidance when needed, which makes a tangible difference in day-to-day operations. This strong and effective partnership was also acknowledged externally, with Public Group and AftersalesPro jointly receiving two Gold distinctions at the e-volution Awards 2024 — a reflection of the real value delivered through our collaboration.

Η ομάδα του AfterSalesPro δεν προσφέρει απλώς το πιο αποτελεσματικό λογισμικό διαχείρισης αποστολών για e-shops στην ελληνική αγορά, αλλά δείχνει και πραγματική διάθεση να ακούει τους πελάτες της. Με πρωτοβουλίες όπως Viber Campaigns και προσαρμοσμένες λειτουργίες, στηρίζουν ουσιαστικά τις ανάγκες της επιχείρησής μας. Σπάνια συναντάς τέτοια προσέγγιση στην Ελλάδα.